Introduction

M-UpSkill (“we,” “our,” “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our global learning platform. It also describes your rights under applicable privacy laws, including the General Data Protection Regulation (GDPR). By using M-UpSkill, you agree to the terms outlined in this Privacy Policy.

Definition of Needed Information

User Provided Information

We collect personal information you provide when:

• Creating an account

• Registering for courses

• Contacting customer support

• Participating in surveys, webinars, or promotional events

• Providing feedback or reviews

Automatically Collected Information

When you use M-UpSkill, we automatically collect:

• IP address and device identifiers

• Browser type and settings

• Usage patterns, course interactions, and navigation data

• Cookies and similar tracking technologies for performance, analytics, and personalization

Provide Service

We use your personal information to:

• Deliver courses and manage your account

• Process payments securely

• Maintain platform functionality and improve user experience

• Provide technical and operational support

Contacting and Customer Service

Your information may be used to:

• Respond to your inquiries

• Provide updates on course registrations or account changes

• Deliver important service-related announcements

Prevent Fraudulent and Illegal Activities

We preserve your personal information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with national laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our User Agreement and take other actions permitted or required by applicable national laws. After it is no longer necessary for us to retain your personal information, we dispose of it in a secure manner according to our data retention and deletion policies. It will help us prevent, detect, mitigate, and investigate fraud, security breaches, potentially prohibited or illegal activities. It will also be used to enforce our Privacy Notice, our User Agreement or other policies.

To Personalize the Advertising and Marketing Communications

With your consent, we may use your data to:

• Send tailored marketing messages and course recommendations

• Show relevant ads based on your interests and activities

• Measure the effectiveness of our campaigns

Sharing the Personal Information

We may share your personal information with:

• Service providers (e.g., payment processors, analytics tools) under confidentiality agreements

• Business partners offering integrated services or collaborations

• Authorities if required by law or to protect rights and safety

We do not sell your personal data to third parties.

Security

We are concerned about safeguarding the confidentiality of your Information. We take all precautions to protect the Personal Information both online and offline. We provide physical, electronic, and procedural safeguards to protect Information we process and maintain. We protect the information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. If you believe your account has been abused, please contact us

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Privacy Policy. We view protection of your privacy as a very important community principle. We understand clearly that you and Your Information is one of our most important assets. Under no circumstances do we rent, trade or share the institutional/personal information that we have collected with any other company for their marketing purposes without your consent. We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure.

The General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. M-UpSkill to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

• Access your personal data

• Request correction of inaccurate data

• Request deletion (“right to be forgotten”)

• Restrict or object to data processing

• Request data portability

• Withdraw consent at any time

Please note that we may ask you to verify your identity before responding to such requests. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Consent

By creating an account or using M-UpSkill, you consent to the collection, use, and sharing of your personal information as described in this policy. You may withdraw your consent at any time by contacting us, though this may limit your ability to use certain services.

Changes to Policies

As the Company evolves, our privacy policy will need to evolve as well to cover new situations. You are advised to review this Policy regularly for any changes, as continued use is deemed approval of all changes. We may at any time modify the Terms of our Website without any prior notification to you. Should you wish to terminate your account due to a modification to the Terms or the Privacy Policy, you may do so email us at support@m-upskill.com